Terms & Conditions

By using this site you agree to be bound by the Terms and Conditions stated hereunder.


The following definitions apply to these Terms and Conditions:

“Order” means an online transaction made by you via the sarto.com.mt for one or more Products, to which these Terms and Conditions apply.

“Personal Information” means the details you provide to us when you register to, such as your name, e-mail address, billing address, delivery address, telephone number, Product selections, credit card or other payment information and a password.

“Product” means a Product displayed for sale on this website

“Product Description” means the section displayed on this  website where certain Terms and Conditions in respect to the individual Product are provided, which shall include, but not be limited to, all details, prices, photographic representations and descriptions of a Product. It shall also include, where appropriate, specific delivery dates and times, warranties, after-sales service and guarantees about that Product.

“Terms and Conditions” means these Terms and Conditions.

“We / “us” / “Sarto / Ours’ means Sarto Limited, 17 Market Street Floriana Malta

“You” means a User of this website

This website

To place an Order on the Platforms you must be at least sixteen (16) years old

We may modify or withdraw the website temporarily or permanently, and we shall not be liable to you or any third party

All text, trademarks, artwork, user interfaces, visual interfaces and computer code belongs to Sarto Limited. This Content includes, but is not limited to, the design, structure, selection, coordination, expression, “look and feel” and arrangement of it.

You agree that any information you submit to this website will be accurate

While we endeavour to verify the accuracy of any information we place on this website we make no warranties in relation to its accuracy

Sarto Limited operates in fashion and apparel and confirms that it does not sell any prohibited goods or services

Personal Information and Security

By placing an Order you agree and understand that we may collect, use, store and process your Personal Information in accordance with our Privacy Policy & Cookie Policy



Our Products

We endeavour to ensure that all descriptions are correct. We have made every effort to display as accurately as possible. What you see may depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product’s images are an accurate representation of the actual merchandise

Products shown are subject to availability. We will do our best to remove any Products which have sold out at the earliest opportunity. Stock positions are subject to change.


All prices are shown in Euro and are inclusive of VAT.

Although we try to ensure all prices displayed are accurate, errors sometimes occur.

Online Gift Cards

Order process: to place an order by pressing the ‘Buy Now’ button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions. A confirmation of the order must be sent to your email a

Minimum age: to place an order you must be at least sixteen (16) years of age

Currency: payment can only be made in Euro

Geographical region: this service is only available in Malta and Gozo

Gift cards are exchangeable for products at SARTO, Ross Street St Julians Malta

Gift cards cannot be exchanged for cash or refunded.

If the products purchased total less than the value of your gift card, any balance will be carried forward

If your gift card becomes accidentally damaged please email [email protected]

Delivery: is managed by Sarto Limited through Maltapost plc. Complete and accurate delivery address information of the recipient must be required. This includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. A signature will be required on delivery.

We endeavour to have all orders arrive within one working day. Delays are occasionally inevitable due to unforeseen factors or events outside our control

Packaging Gift cards valued at €50.00 are presented in an envelope and sent by registered mail. Door to door courier service is available against a charge of €5.00 and includes upgraded packaging of Sarto branded tissue paper, gift bag and ribbon

Returns Policy

Products must be returned in a saleable condition within twenty-eight (28) days of receiving your Order. Products must be unused and in their original packaging with garment tags and any other security devices or seals still attached and intact when they are returned to us. We reserve the right to consider the condition of any product that you wish to return and make any deductions if there are indications that the product, its tags, security devices or seals have been used, removed, broken or tampered with. Fiscal receipts must be provided.

Please note that you’re right to cancel or return a Product does not apply to certain types of Products. The following list provides a list of the types of Products you cannot cancel or return:

  1. Products which are bespoke, have been made to measure, altered, or personalised to your specification
  2. Fragrances which have been opened, tested or partially used
  3. Underwear and lingerie
  4. Where bodywear, swimwear, cosmetics and earrings are protected by hygiene seals, you are required to take reasonable care by not removing the hygiene seals. Refunds will not be provided if the hygiene seals have been removed, broken or tampered with


Purchases are non-refundable

Comments and Complaints

Please contact us if you have any comments or complaints by calling 2202 1601 or [email protected]. We always endeavour to resolve any dispute as swiftly as possible